RETURN & EXCHANGE POLICY
thank you for your order, we hope you are satisfied with your purchase! however, if you are not completely satisfied with your purchase for any reason, you may return it to us for STORE CREDIT only. *WE DO NOT OFFER REFUNDS TO THE ORIGINAL METHOD OF PAYMENT.*
to be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with its original packaging. please fill out a ‘Return/ Exchange request’ on our customer support form. items sent back to us without first requesting a return will not be accepted. we do not offer free returns. it must be at your own cost! any shipping costs paid are non-refundable.
returns must be 30 days within the delivery date. after the product is returned, received into our warehouse and passes inspection, you will receive a refund in the form of store credit.
you can always contact us for any return question at info@rumibeaute.com
we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on a RUMI BEAUTE CARD for the amount of the return.
to request a return for an eligible item, please fill out a 'Return/Exchange' request on our customer support form.
all customers need to arrange postage at their own cost for change of mind returns.
please note, we are not responsible for lost, stolen or undelivered returned parcels. once you purchase an item, the risk of loss and title for the items passes to you upon our delivery of the product to the carrier for initial delivery.
if you insured your order with ROUTE at checkout, you are able to file a claim with them to get your LOST/ STOLEN products replaced or reimbursed! Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises. please file a ROUTE claim request.
please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
all sale items and items purchased during promotional periods are final sale and ineligible for returns.
certain types of items cannot be returned or exchanged. items marked as FINAL SALE are non-refundable, non-exchangeable. please get in touch if you have questions or concerns about your specific item.
*unfortunately, we cannot accept returns on final sale items or gift cards. *
