policies & faqs
Everything you need to know about our shipping, return, and exchange policies! Any additional questions can be sent to our customer support form!
shipping policies
all orders placed on rumibeaute.com are processed monday-friday and shipped within 3-7 business days.(excluding major holidays and weekends). ORDERS THAT ARE ALREADY PROCESSED CANNOT BE CANCELED.
once your order is shipped, you will receive an e-mail with your tracking information. if you haven't received your email due to an incorrect email address, please fill out a 'wrong email address' inquiry at our customer support form.
all orders take up to 1-3 days to PROCESS before shipping even after we create shipping label!
PROCESSING TIME (BEFORE SHIPPING):
STANDARD shipping: 3-5 business days
EXPRESS shipping: 2-3 business days
INTERNATIONAL shipping: 1-2 weeks
*selecting priority shipping does not bypass the 2-3 business day processing time.*
WE DO NOT PROCESS/SHIP ORDERS ON WEEKENDS. orders placed on friday will not be processed until that monday morning!
please keep in mind that all orders placed during SALE PERIODS and HOLIDAYS will experience delays.
order processing time for holiday season is extended to 10-14 business days. please try to plan ahead and place orders early so they can be delivered in time for the holidays. thank you for your patience!
yes, all international orders from rumi beauté may incur applicable duties, taxes, and customs fees, which are the customer’s responsibility. we cannot be held liable for any customs restrictions, tariffs, or regulations that may arise in your country. we recommend checking with your local customs office to ensure your order can clear customs.
we will process and ship your order to the address you provide, so please ensure that it is accurate. once your order is shipped, we cannot make any changes to the address, and any mistakes could lead to delivery delays or issues with receipt.
in the unlikely event that Customs seizes your package, we will not issue a refund unless all items are returned to us in their original condition. if your package is returned by Customs or local carriers, you may be responsible for return shipping fees according to your local regulations. we will only refund the cost of the products, excluding any shipping charges, once we receive the returned items.
please note: by ordering from rumi beauté, you are the importer of record and must comply with your country’s laws and regulations. Customs policies differ from country to country, and while most orders go through without issues, any additional customs fees must be covered by the recipient. if you choose to refuse the shipment or if it is returned due to address problems, we can issue a refund for the products once they have been returned to our facility.
for further assistance, please contact our customer service team at info@rumibeaute.com
call your local UPS to see if you can still claim your package if it is still being held. If not, contact us through info@rumibeaute.com with the correct shipping address and once we receive the package, it will be sent back to you and you will be contacted with a new tracking number.
we are proud to be partnered up with ROUTE: a package protection team! they help you make sure to get your package all the way through safely and undamaged!
when ROUTE is selected during check out, a shipping confirmation with a tracking number will be emailed. download route’s mobile app to visually track your package and receive real-time notifications on its estimated delivery!
feel free to learn more about ROUTE through our FAQ tab or through ROUTE’S website!
*IF YOU CHOOSE TO DESELECT ROUTE, WE ARE NOT RESPONSIBLE FOR ANY STOLEN, LOST, OR DAMAGED PACKAGES UNDER ANY CIRCUMSTANCE!!!!!*
** WE DO NOT PROVIDE REIMBURSEMENTS FOR LOST/ STOLEN OR DAMAGED PACKAGES WITHOUT PACKAGE PROTECTION UNDER ANY CIRCUMSTANCE!! **
all goods are thoroughly inspected to ensure they are in a sellable condition prior to being sent to the customer. however, if the customer discovers that a good is faulty or damaged ("deficient product"), the customer must notify route within 30 days of delivery.
please file a ROUTE claim request for any damaged or deficient products that you received in your package.
if you are missing a product or received the wrong product in your package, please fill out a ‘mistaken/missing’ inquiry on our customer support form.
all sale items and items purchased during promotional periods are final sale and ineligible for returns.
return & exchange policies
thank you for your order, we hope you are satisfied with your purchase! however, if you are not completely satisfied with your purchase for any reason, you may return it to us for STORE CREDIT only. *WE DO NOT OFFER REFUNDS TO THE ORIGINAL METHOD OF PAYMENT.*
to be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with its original packaging. please fill out a ‘Return/ Exchange request’ on our customer support form. items sent back to us without first requesting a return will not be accepted. we do not offer free returns. it must be at your own cost! any shipping costs paid are non-refundable.
returns must be 30 days within the delivery date. after the product is returned, received into our warehouse and passes inspection, you will receive a refund in the form of store credit.
you can always contact us for any return question at info@rumibeaute.com
we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on a RUMI BEAUTE CARD for the amount of the return.
to request a return for an eligible item, please fill out a 'Return/Exchange' request on our customer support form.
all customers need to arrange postage at their own cost for change of mind returns.
please note, we are not responsible for lost, stolen or undelivered returned parcels. once you purchase an item, the risk of loss and title for the items passes to you upon our delivery of the product to the carrier for initial delivery.
if you insured your order with ROUTE at checkout, you are able to file a claim with them to get your LOST/ STOLEN products replaced or reimbursed! Shipping issues for packages marked "delivered" yet not received, can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises. please file a ROUTE claim request.
please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
all sale items and items purchased during promotional periods are final sale and ineligible for returns.
certain types of items cannot be returned or exchanged. items marked as FINAL SALE are non-refundable, non-exchangeable. please get in touch if you have questions or concerns about your specific item.
*unfortunately, we cannot accept returns on final sale items or gift cards. *
